1. Orders & Tracking
Q: Main apne order ka status kaise check kar sakta hoon?
A: Order place karne ke baad aapko ek confirmation email aur SMS milega. Aap hamari website par “Track Your Order” section mein apna Order ID daal kar real-time status dekh sakte hain.
Q: Kya main apna order cancel ya modify kar sakta hoon?
A: Agar aapka order abhi tak dispatch (ship) nahi hua hai, to aap humein customer support par contact kar ke cancel ya change karwa sakte hain. Ek baar order ship hone ke baad, hum changes nahi kar sakte.
2. Shipping & Delivery
Q: Delivery mein kitna waqt lagta hai?
A: Hamara standard delivery time major cities mein 2-4 working days aur baqi areas mein 5-7 working days hai.
Q: Delivery charges kya hain?
A: Hum [X amount] se upar ki tamam shopping par Free Delivery offer karte hain. Is se kam ke orders par [X amount] delivery charges laagu hote hain.
3. Payment Methods
Q: Aap kaun-kaun se payment methods accept karte hain?
A: Hum apne customers ki sahulat ke liye darj-zail options provide karte hain:
* Cash on Delivery (COD): Order milne par cash ada karein.
* Digital Wallets: [JazzCash / EasyPaisa / Bank Transfer].
Q: Kya main order confirm karne ke baad payment method change kar sakta hoon?
A: Agar aapka order abhi tak “Process” nahi hua, to aap customer support par rabta kar ke apna payment method change karwa sakte hain. Ek baar order dispatch hone ke baad payment method tabdeel nahi ho sakta.
Q: Mujhe refund kaise milega agar maine online payment ki ho?
A: Agar aapka refund approve hota hai, to amount aapke ussi bank account ya digital wallet mein 5-7 working days ke andar wapis transfer kar di jaye gi jahan se aapne payment ki thi.
4. Returns, Exchange & Refunds
Q: Agar mujhe product pasand na aaye ya size fit na ho, to kya main badal sakta hoon?
A: Ji bilkul, hum “Easy Exchange” policy offer karte hain. Agar product mein koi masla hai ya size fit nahi, to aap 7 days ke andar exchange request kar sakte hain. Item ka original packing mein hona zaroori hai.
Q: Refund process kaise kaam karta hai?
A: Jab aapka return kiya hua product hamare warehouse mein receive ho jata hai aur quality check clear ho jata hai, to hum 3-5 business days ke andar aapke diye gaye bank account ya digital wallet mein refund process kar dete hain.
Q: Kya “Sale” items par bhi exchange ya return applicable hai?
A: Sale items par exchange sirf size ki tabdeeli ki soorat mein mumkin hai. Clearance sale items aam taur par “Non-Returnable” hote hain.
5. Products & Quality
Q: Kya aapki website par milne wale tamam products authentic/original hain?
A: Ji, hum sirf original aur verified brands ke saath kaam karte hain. Hum apne products ki quality ke zimmedar hain aur 100% authenticity ki guarantee dete hain.
Q: Mujhe product ka size (Size Chart) kaise pata chale ga?
A: Har product page par ek “Size Chart” ka button majood hai. Aap wahan click kar ke apne measurement ke mutabiq sahi size select kar sakte hain.
6. Security & Privacy
Q: Kya mera personal data aur card details secure hain?
A: Aapka data hamare liye bohot ahem hai. Hum industry-standard SSL encryption ka istemal karte hain, jiska matlab hai ke aapki personal aur payment information kisi third-party ke paas nahi ja sakti.
Q: Kya aap mera data marketing ke liye kisi ko bechte hain?
A: Nahi, hum aapki privacy ka ehtram karte hain. Aapka data sirf aapke order ki processing aur behtar service ke liye istemal hota hai.
7. Customer Support
Q: Main aapse rabta (contact) kaise kar sakta hoon?
A: Aap humein [Phone Number] par call kar sakte hain, ya [Email Address] par email bhej sakte hain. Hamari support team Monday to Saturday, 9 AM se 6 PM tak aapki khidmat mein hazir hai.
Q: Kya aapke koi physical store ya outlet hain?
A: Filhal hum sirf online platform par kaam kar rahe hain taake aapko ghar baithe behtareen prices par saman mil sake.